Privacy Policy

Last Updated: October 23, 2026

Patriot Disposal LLC ("Patriot Disposal," "we," "us," or "our") respects your privacy and is committed to protecting the personal information of our customers and visitors to patriotdisposalllc.com.

This Privacy Policy describes how we collect, use, disclose, and protect information when you visit our website, create or use a customer account, request waste collection services, make a payment, contact us, or otherwise interact with Patriot Disposal.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you provide directly to us, including:

Name
Residential, service, mailing, and billing address
Email address
Telephone number
Customer or account number
Service preferences and service location
Billing and invoice information
Payment transaction information
Customer portal login and account information
Communication preferences
Information submitted through contact forms, support requests, missed-pickup requests, or other website forms
Photographs, PDFs, or other files you voluntarily upload to us
Records of communications between you and Patriot Disposal

Payment Information

Online payments may be processed by third-party payment processors such as Stripe or other payment providers we make available.

Patriot Disposal does not store complete credit or debit card numbers on its own systems when payments are processed by our third-party payment processor. Payment providers may collect and process payment card information according to their own privacy policies and security standards.

If you enroll in automatic payments, our payment processor may securely store a payment method or payment token to allow future authorized charges.

2. Information Collected Automatically

When you visit our website or customer portal, certain technical information may be collected automatically, including:

Internet Protocol (IP) address
Browser type
Device type
Operating system
Pages visited
Date and time of access
Referring website or page
General geographic information derived from your IP address
Website interaction and usage information
Cookies and similar technologies

We may use this information to operate, maintain, secure, troubleshoot, and improve our website and services.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

Keep customers signed into their accounts
Maintain website and portal functionality
Remember customer preferences
Improve website performance
Detect fraud, abuse, or unauthorized access
Understand how visitors use our website
Support analytics and other website functionality

You may be able to control cookies using your browser settings. Disabling certain cookies may prevent some website or customer portal functions from operating correctly.

4. Address, Mapping, and Location Information

Because Patriot Disposal provides location-based waste collection services, we collect and process service addresses and related geographic information.

We may use third-party mapping, address validation, geocoding, or geographic information services, including services provided by Google or similar providers, to:

Confirm whether an address is within our service area
Validate customer addresses
Convert service addresses into geographic coordinates
Determine service routes
Plan and optimize collection routes
Assign customers to collection schedules
Assist drivers in locating service addresses
Improve the efficiency and safety of our operations

These providers may process address or location information according to their own privacy policies.

Patriot Disposal does not use a customer's mobile device location to continuously track the customer unless a future service specifically requires that functionality and appropriate notice or consent is provided.

5. How We Use Personal Information

We may use personal information to:

Establish and maintain customer accounts
Provide residential waste collection and related services
Determine whether an address is within our service area
Schedule and manage trash collection
Manage routes and service locations
Deliver or retrieve waste containers
Process payments
Manage automatic payments
Generate and deliver invoices
Provide paperless billing
Send payment reminders and past-due notices
Respond to missed-pickup reports
Respond to customer questions and support requests
Communicate service changes or interruptions
Send important account and operational notices
Maintain customer service records
Prevent fraud and unauthorized account access
Troubleshoot and maintain our website and customer portal
Improve our operations and customer experience
Comply with legal, accounting, tax, and regulatory requirements
Protect the rights, property, and safety of Patriot Disposal, our customers, employees, and others

6. Email, Telephone, and Electronic Communications

When you provide an email address or telephone number, we may use it to communicate with you regarding your account or services.

Communications may include:

Service confirmations
Pickup information
Schedule changes
Holiday schedule notifications
Weather or emergency service changes
Invoice notifications
Payment confirmations
Automatic-payment notifications
Past-due notices
Account security notices
Responses to customer support requests
Other communications related to services you have requested

Customers who choose paperless billing may receive invoices, reminders, and other account notices electronically.

Text (SMS) Messages

If you opt in to text messaging, Patriot Disposal may send SMS/text messages to the mobile number you provide. Messages may include account notifications, invoice and payment reminders, past-due notices, pickup-day and service reminders, holiday or weather service alerts, and similar account-related messages.

You may opt in or out of text messages at any time in your customer portal Profile, or by replying STOP to any message to opt out or START to opt back in. Reply HELP for help. Message frequency varies. Message and data rates may apply. Wireless carriers are not responsible for delayed or undelivered messages.

Text messages are delivered through a third-party messaging provider (currently SMTP2GO), which processes your mobile number and message content solely to deliver messages on our behalf.

Where required by law, we will obtain appropriate consent before sending marketing communications.

7. How We Share Information

We do not sell personal information to third parties for money.

We may disclose personal information to third parties when reasonably necessary to operate our business or provide services to you.

These parties may include:

Payment Processors

We may provide necessary transaction information to payment processors, banks, and financial institutions to process payments and automatic-payment transactions.

Technology and Hosting Providers

We may use companies that provide:

Website hosting
Cloud infrastructure
Email delivery
Customer account or portal technology
Cybersecurity
Data backup
Database services
Software support

Mapping and Routing Providers

We may provide service addresses or geographic information to mapping, geocoding, routing, or navigation providers to help us operate collection routes and determine service availability.

Accounting and Business Systems

Information may be processed using accounting, invoicing, payment, customer management, or other business software used by Patriot Disposal.

Professional Advisors

We may disclose information to accountants, attorneys, insurers, auditors, consultants, or other professional advisors when reasonably necessary.

Government and Legal Requirements

We may disclose information when we reasonably believe disclosure is required to:

Comply with applicable law
Respond to a subpoena, court order, warrant, or lawful government request
Enforce an agreement
Investigate fraud or security incidents
Protect our legal rights
Protect the safety of customers, employees, or the public

Business Transactions

If Patriot Disposal is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, customer information may be disclosed or transferred as part of that transaction, subject to applicable law.

8. We Do Not Sell Customer Information

Patriot Disposal does not sell customer personal information for monetary consideration.

We also do not share customer payment information with third parties except as necessary to process payments, operate our business, prevent fraud, comply with legal obligations, or otherwise provide requested services.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

9. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against:

Unauthorized access
Loss
Misuse
Disclosure
Alteration
Destruction

Security measures may include encryption, access controls, authentication, secure hosting, monitoring, backups, and restricted access to customer information.

Payment-card transactions are handled through third-party payment processors designed to securely process payment information.

No internet-connected system or method of electronic storage is completely secure. Accordingly, Patriot Disposal cannot guarantee absolute security of information transmitted through or stored on our systems.

Customers are responsible for protecting their customer portal credentials and should notify Patriot Disposal promptly if they believe their account has been accessed without authorization.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

Maintain an active customer account
Provide services
Maintain billing and payment history
Resolve disputes
Respond to customer support matters
Satisfy accounting and tax requirements
Meet contractual obligations
Prevent fraud
Comply with applicable laws and record-retention requirements

Some information may remain in backups or archival systems for a reasonable period after deletion from active systems.

11. Your Privacy Choices

Depending on applicable law and the nature of your relationship with Patriot Disposal, you may request that we:

Provide information about personal information we maintain about you
Correct inaccurate personal information
Update your contact information
Update your communication preferences
Close or deactivate an online account
Delete certain personal information when we are not legally or operationally required to retain it

Certain information cannot be deleted while you maintain an active account or when retention is necessary for billing, legal, tax, accounting, fraud-prevention, or contractual purposes.

Privacy requests can be sent to:

info@patriotdisposalllc.com

We may need to verify your identity before completing certain requests.

12. Third-Party Websites and Services

Our website may contain links to websites or services operated by other companies.

Third-party services may include payment processors, mapping services, financial institutions, or other providers.

Patriot Disposal does not control the privacy practices of these third parties. Their handling of your information is governed by their own privacy policies and terms, and we encourage you to review them.

13. Contact Us

Questions about this Privacy Policy or our privacy practices can be sent to:

Patriot Disposal LLC
Email: info@patriotdisposalllc.com
Phone: 318-918-1103